Maximizing Customer Loyalty with Your Maintenance Club

Your maintenance club is a powerful tool for keeping customers engaged and ensuring they return to your dealership for service. With CarDio, you have the ability to monitor membership status, anticipate their needs, and build long-term relationships—all within your Customer Module.

Here’s how you can make the most of it.

Using the Customer Module for Better Customer Insights

The Customer Module gives you a detailed look into your maintenance club members' service history, upcoming appointments, and engagement with their plan. This insight allows you to:

• Monitor customer activity – See which members are actively using their plans and who might need a reminder.

• Proactively schedule service – Identify upcoming maintenance needs and reach out to customers before they even think about it.

• Personalize your approach – Use customer data to tailor your communication, reinforcing trust and loyalty.

  
  

A well-maintained vehicle is a long-lasting vehicle—and when customers feel like their dealership is looking out for them, they’re more likely to return.

Customizing the Customer Module for Your Dealership’s Needs

Not every dealership tracks the same metrics, which is why CarDio allows you to customize your Customer Module to fit your specific workflow.

How to Customize Your View:

1️⃣ Navigate to the Customers Module

2️⃣ Click on the Settings Tab

3️⃣ Adjust your columns to display the most relevant information for your team

Whether you want to prioritize upcoming service dates, highlight inactive members, or track redemptions at a glance, you can tailor the module to fit your dealership’s retention strategy.

Optimizing Your Maintenance Club for Long-Term Success

Your maintenance club is more than just a benefit for customers—it’s a strategic advantage for your dealership. By using the Customer Module effectively, you can:

✔️ Ensure customers use their plans, keeping them engaged with your dealership

✔️ Identify retention opportunities, reducing customer drop-off

✔️ Streamline service scheduling, making visits convenient for both your team and your customers

By staying proactive and leveraging the data at your fingertips, you can turn maintenance plans into long-term customer relationships.